For help with a photo gift or order, email hello@oroomi.co.uk with your order reference and a description of the problem.
Something arrived damaged, faulty or different from your order?
Contact us so we can investigate and arrange an appropriate remedy. A photograph can help us understand a printing or delivery problem. Personalisation does not remove your statutory rights when goods are faulty or not as described.
Please contact us before sending an item back so we can confirm the correct return instructions. Do not send returns to a supplier address without those instructions.
Changing your mind
Products made to your specifications or clearly personalised are generally excluded from the usual change-of-mind cancellation right. This does not affect your rights for faulty or misdescribed goods.
A name, date or crop needs changing?
Check your saved preview before payment. If you spot an error after ordering, contact us as soon as possible. We will check whether the item has entered production; changes or cancellation may no longer be possible once printing begins.